FAQ

The storage period starts from the day we collect your items. The minimum storage term is three months, and any partial month is charged as a full month. We will send you a reminder before your term ends.

No deposit required! We are committed to the simplest, most transparent service — you only pay the monthly storage fee, making it easier and hassle-free to organise your space.

Of course. You can book a collection of your items at any time. If your chosen retrieval date is before the end of your contract term, you will still be charged up to the end of that term.

To protect the safety of all customers’ belongings, we do not accept flammable items, hazardous chemicals, live plants or animals, perishable food, illegal items, or anything that gives off a strong odour.

We provide door-to-door collection and delivery across most of Hong Kong. For remote areas or outlying islands, please confirm arrangements with our team first via WhatsApp 6039 7774 or by calling 3188 2755.

We recommend booking as early as possible through our online system or by contacting customer service so we can reserve a suitable time slot for you. For urgent needs, feel free to WhatsApp us directly and we will do our best to accommodate.

Yes. To change or cancel a booking, please contact customer service as early as possible to reschedule, and we will coordinate the most suitable time for you.

Your items are kept in our professionally managed facility, equipped with 24-hour security monitoring, climate and humidity control, and comprehensive fire safety systems to ensure your belongings are properly stored in the right conditions.

For security reasons, the facility is not open to the public. We offer a one-stop door-to-door collection and delivery service — simply make a booking and we will bring your items to your door, with no need to visit the facility yourself.

Our team handles every entrusted item with care. If you have questions about coverage for particularly valuable items, we recommend contacting customer service before storing them to learn more.

Credit card payment is available through our online booking system. For other payment methods, please contact customer service to arrange.

The minimum storage term is three months. To end your storage plan early, please contact customer service for the specific arrangements. We do not charge a move-out fee.

To terminate your storage plan, please contact customer service to schedule the return of your items. Once the return is arranged and all items have been retrieved, the plan ends — with no move-out fee.

We recommend packing your items in advance to make collection quicker and smoother. If you need help with packing or have special requirements, please let us know when booking so the team can be prepared.

If you need packing materials such as boxes or tape, please ask customer service when booking and we will arrange them for you.

If large furniture cannot fit into the lift, we suggest disassembling it into smaller parts for easier transport. You can also contact us before booking so the team can assess the situation in advance and offer recommendations.